Effective Date: September 15, 2026 | Last Updated: September 15, 2026
This Refund Policy governs refund and cancellation requests for products and services purchased from Gen X Still Standing. It's part of, and incorporated into, our Terms of Service. By purchasing anything from us, you agree to this Policy.
We stand behind what we sell — everything we sell, we've personally used and tested first. At the same time, once a digital product is delivered or a service has started, it generally can't be "returned." Below are the specific rules by category.
All digital products and courses (workbooks, guides, templates, pre-recorded videos, prompt libraries, community/membership access, and similar) are non-refundable once access has been granted, because access takes effect immediately upon purchase and can't be "returned."
By completing a digital product purchase, you acknowledge that access is granted immediately and that refunds won't be issued after access is granted, except as described below or as required by law.
If you paid and never received access through no fault of your own, contact glen@genxstillstanding.com within 7 days with proof of purchase. We'll investigate and either restore access or issue a full refund if access genuinely can't be provided.
Our free community tier has no charge and nothing to refund.
Paid community subscriptions may be cancelled at any time through Skool or by emailing glen@genxstillstanding.com. Cancellation stops future billing but doesn't refund the current billing period already paid. No partial-month refunds are issued.
Our standard website-build fee (currently $300 flat) is earned once we begin work on your site. If you cancel before we've started any work, we'll refund it in full. Once work has started, the build fee is non-refundable, but you'll receive whatever work product exists at the point of cancellation.
Our hosting fee (currently $150/month) has no long-term contract, matching our advertised offer. Cancel anytime with written notice to glen@genxstillstanding.com; cancellation takes effect at the end of the then-current billing month. No partial-month refunds.
We don't guarantee specific traffic, lead, or sales results from any website-building or marketing service. Refunds won't be granted solely because a particular business outcome wasn't achieved — results depend on many factors outside our control, including your market, effort, and how you use what we build.
Monthly subscriptions of any kind may be cancelled anytime, effective at the end of the current billing cycle, with no partial-period refund. If you're charged for a renewal you didn't intend, contact glen@genxstillstanding.com within 5 business days of the charge and we'll look at it case by case; requests after 5 business days won't be considered.
Regardless of category, the following are never refundable: payment processing fees charged by our payment processors; any portion of a purchase already spent on third-party platform costs or ad spend on your behalf; purchases made more than 30 days before the refund request; and any purchase where you've violated our Terms of Service.
Before filing a chargeback with your bank or card company, contact us first at glen@genxstillstanding.com. We'll make a genuine effort to resolve your concern directly within 5 business days.
Filing a chargeback without contacting us first, where the underlying purchase doesn't qualify for a refund under this Policy, may result in suspension of your account/access and pursuit of the disputed amount plus any associated fees, consistent with our Terms of Service.
Submit refund requests in writing to glen@genxstillstanding.com with: your full name, the email used at purchase, the order number and purchase date, and a clear explanation of your request. We'll acknowledge receipt within 2 business days and give you a decision within 10 business days. Approved refunds go back to your original payment method and may take 3-10 business days to appear, depending on your processor or bank.
Anything purchased at a discount or as part of a bundle follows the same refund terms as full-price purchases. Coupon codes and promotional credits have no cash value and aren't refundable.
We may update this Refund Policy at any time; the version in effect at the time of your purchase governs that transaction.
This Policy is governed by the laws of the State of Tennessee. Disputes arising under it follow the dispute resolution process in our Terms of Service, including informal resolution first and binding arbitration.
Gen X Still Standing
Email: glen@genxstillstanding.com
